I am under 18 at the time of booking, but I will be 18 years old before the accommodation period begin, so may I make a booking in my own name?
The payment transaction was interrupted and the accommodation now appears to be booked in the online store. Was my accommodation booked?
The booking was interrupted during the payment transaction and I did not receive a booking confirmation, but the payment was deducted from the bank account / credit card. What should I do?
Why can I not book an accommodation for the coming night?
May I bring a pet / extra mattress / hot tub to the accommodation?
When should I pay the accommodation rent?
When may I cancel my reservation at no cost?
I have not received an invoice for my booking!
I accidentally paid the booking invoice twice!
Where can I get the accommodation key?
The accommodation is not clean or there is something broken by previous guests. What should I do?
I forgot to order bed linen / firewood / travel cot / high chair in advance. Can I add them to the reservation later?
Something is missing from the accommodation. What needs to be done?
Does the accommodation have Wi-Fi?
An accommodation belonging was broken during my stay. What should I do?
Neighbors disturbed us. Whom should I report about the problem?
Where should I return the key?
Why did I get an extra cleaning bill?
Where can I inquire about items left in the accommodation?