I am under 18 at the time of booking, but I will be 18 years old before the accommodation period begin, so may I make a booking in my own name?

The person who rents must be an adult (18 years of age or older) at the time of booking.

The payment transaction was interrupted and the accommodation now appears to be booked in the online store. Was my accommodation booked?

If you did not receive a booking number, your reservation has not been registered in our system. However, the accommodation has been “locked” in our online store for a while for technical reasons and will again be available to book in about 30 minutes. You can wait and try to complete your reservation again or contact our office.

The booking was interrupted during the payment transaction and I did not receive a booking confirmation, but the payment was deducted from the bank account / credit card. What should I do?

Contact our sales service and we will check your payment as well as the status of your reservation.

Why can I not book an accommodation for the coming night?

Our online booking system has a 1-day gap what is why you can not make a reservation for the upcoming night online. However, it might be possible via our sales service. Please inquire.

May I bring a pet / extra mattress / hot tub to the accommodation?

You may bring a pet only if it is allowed in the accommodation description. Pet supplement 35 € / booking will be added as a one-time fee to the booking, regardless of the number of pets.

The accommodation may not be occupied by more people than the number of beds indicated in its description.

It is not allowed to bring any type of hot tub to accommodations. There are several reasons for that: the yards are often quite small, the use would incur additional costs for the owner (water, firewood) and the drainage of used water causes erosion and slippery conditions.

When should I pay the accommodation rent?

Online booking:

  • If the booking is made more than 6 weeks before the rental period begins, a prepayment of 30% of the accommodation price and a 16 € service fee must be paid immediately at the time of booking.
  • The final payment needs to be paid 28 days (4 weeks) before the start of the booking.
    If the booking is made less than 6 weeks before the start of the stay, the full amount of the booking must be paid immediately at the booking stage.

The booking made via sales service:

  • If the booking is made more than 6 weeks before the start of the booking, a prepayment of 30% of the price of the accommodation and a € 16 service fee must be paid within 14 days (2 weeks) after the booking.
  • The balance of the final payment needs to be paid latest 28 days (4 weeks) before the start of the booking.
    If the booking is made less than 6 weeks before the start of the booking, the full amount of the booking must be paid no later than 28 days (4 weeks) before arrival.

When may I cancel my reservation at no cost?

You may cancel your reservation free of charge before the prepayment due date. Cancellations made thereafter will be charged a cancellation fee in accordance with our booking terms.

I have not received an invoice for my booking!

For online bookings, a booking confirmation with instructions and a possible final invoice will be sent automatically to the provided e-mail address immediately after booking. The paid sum will be mentioned in the attached invoice.  If you pay the final invoice via the payment link in the email confirmation, you will receive a payment receipt immediately after payment.

If the booking has been made through our sales service, we will send both the preliminary and final invoice to the e-mail address provided for the booking.

Please also check:

Is the email address correct?
Is there space in your email inbox?
Has our message gone directly to the spam folder?

In case of doubt, please contact our sales service.

I accidentally paid the booking invoice twice!

Thank you, but please contact our sales service so we can agree on refund.

Where can I get the accommodation key?

The keys to our accommodation are picked up from different places in the Syöte area. The place depends on the accommodation you have booked. Please check the booking confirmation for detailed information.

The accommodation is not clean or there is something broken by previous guests. What should I do?

Contact the property’s cleaning personelle for cleaning issues and the property’s caretaker for maintenance. You can find the contact details either with the booking confirmation you received or in the cottage folder at the property.

I forgot to order bed linen / firewood / travel cot / high chair in advance. Can I add them to the reservation later?

Sure! Please contact our sales service.

Something is missing from the accommodation. What needs to be done?

First check the description of the property for what is included in the accommodation’s equipment.
If the equipment does not comply with the description, please contact our sales service. The situation will be checked and corrected accordingly.

Does the accommodation have Wi-Fi?

If the property has wireless internet access, this is mentioned in its description. Instructions for use and the password can be found in the cottage folder and / or on the bottom of the modem device.

Connections shared via your own phone also work relatively well with different operators in Syöte area.

An accommodation belonging was broken during my stay. What should I do?

Please report this before departure to our sales service.
The accommodation provided by us is privately owned, so the person booking the accommodation is obliged to compensate for the damage caused to the accommodation or its furniture.

Neighbors disturbed us. Whom should I report about the problem?

If possible, contact the disturbing neighbor directly. If necessary, call the public emergency number.
Syöte Booking Centre has the right to terminate the rent immediately if, despite notice, the customer does not cease to cause disturbance to residents of the same or a neighboring property or otherwise violates the housing rules.

Where should I return the key?

The key must be returned to the key pick-up point according the instructions.

If you pick-up the key:

  • from Syöte Booking Centre / key box – return either to the office or to the key return box close to the office entrance
  • from the accommodation’s key box – return to the same key box and change the box numbers to 0-0-0-0

Why did I get an extra cleaning bill?

In most of our accommodations, final cleaning is included in the price. However, that final cleaning does not include dishwashing or garbage removal. The dishes should be washed and placed in the cupboard, and the garbage should be taken to the outside garbage bin. If one of this has not been done, Syöte Booking Centre has the right to charge an additional 45 € cleaning fee.

In addition, we expect customers to leave the accommodation in normal housing condition, ie furniture and other equipment in place and intact. An additional cleaning invoice could be also sent if something has been intentionally or unintentionally messed up, for example by vomiting.

Where can I inquire about items left in the accommodation?

Items found while final cleaning will be stored for 3 months. You can inquire about lost items from our sales service.