{"id":20253,"date":"2020-01-31T07:56:13","date_gmt":"2020-01-31T05:56:13","guid":{"rendered":"https:\/\/syote.net\/faq\/"},"modified":"2026-01-13T15:54:33","modified_gmt":"2026-01-13T13:54:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/syote.net\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"faq-1\" data-id=\"203\" id=\"SR7_203_1\" class=\"rs-ov-hidden\" data-version=\"6.7.51\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_203_1-23\" data-key=\"23\">\n\t\t\t\t\t\t\t<sr7-bg id=\"SR7_203_1-23-2\" class=\"sr7-layer\"><noscript><img decoding=\"async\" src=\"https:\/\/sites1.matkaverkko.fi\/syote\/wp-content\/uploads\/2020\/10\/talvi-2-scaled.jpeg\" alt=\"\" title=\"talvi (2)\"><\/noscript><\/sr7-bg>\n\t\t\t\t\t\t\t<h2 id=\"SR7_203_1-23-1\" class=\"sr7-layer\">Frequently asked questions<\/h2>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_203_1-68\" data-key=\"68\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/sites1.matkaverkko.fi\/syote\/wp-content\/uploads\/2020\/10\/talvi-2-scaled.jpeg\" data-libid=\"18485\" data-lib=\"medialibrary\" title=\"talvi (2)\" width=\"0\" height=\"0\" data-dbsrc=\"Ly9zaXRlczEubWF0a2F2ZXJra28uZmkvc3lvdGUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMTAvdGFsdmktMi1zY2FsZWQuanBlZw==\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_203_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_203_1\",el:[420,420,768,960,720],type:'hero',shdw:'0',gh:[420,420,347,264,163],gw:[1240,1240,1024,778,480],vpt:['20%'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'-1',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_203_1\"].state=true;} else if(SR7.PMH[\"SR7_203_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_203_1\"].fn,19);}};SR7.PMH[\"SR7_203_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_bottom=&#8221;40&#8243; css=&#8221;.vc_custom_1587495719935{padding-top: 1% !important;padding-bottom: 4% !important;}&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1580520224126{background-color: #ffffff !important;}&#8221; offset=&#8221;vc_col-lg-offset-2 vc_col-md-offset-2&#8243;]<div class=\"qode-accordion-holder clearfix qode-toggle qode-initial \">\n\t<h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        I am under 18 at the time of booking, but I will be 18 years old before the accommodation period begin, so may I make a booking in my own name?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]The person who rents must be an adult (18 years of age or older) at the time of booking.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        The payment transaction was interrupted and the accommodation now appears to be booked in the online store. Was my accommodation booked?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]If you did not receive a booking number, your reservation has not been registered in our system. However, the accommodation has been \u201clocked\u201d in our online store for a while for technical reasons and will again be available to book in about 30 minutes. You can wait and try to complete your reservation again or <a href=\"https:\/\/syote.net\/en\/contact_us\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact our office<\/a>.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        The booking was interrupted during the payment transaction and I did not receive a booking confirmation, but the payment was deducted from the bank account \/ credit card. What should I do?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Contact <a href=\"https:\/\/syote.net\/en\/contact_us\/\" target=\"_blank\" rel=\"noopener noreferrer\">our sales service<\/a> and we will check your payment as well as the status of your reservation.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Why can I not book an accommodation for the coming night?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Our online booking system has a 1-day gap what is why you can not make a reservation for the upcoming night online. However, it might be possible via <a href=\"https:\/\/syote.net\/en\/contact_us\/\" target=\"_blank\" rel=\"noopener noreferrer\">our sales service<\/a>. Please inquire.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        May I bring a pet \/ extra mattress \/ hot tub to the accommodation?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]You may bring a pet only if it is allowed in the accommodation description. Pet supplement will be added as a one-time fee to the booking, regardless of the number of pets.<\/p>\n<p>The accommodation may not be occupied by more people than the number of beds indicated in its description.<\/p>\n<p>It is not allowed to bring any type of hot tub to accommodations. There are several reasons for that: the yards are often quite small, the use would incur additional costs for the owner (water, firewood) and the drainage of used water causes erosion and slippery conditions.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        When should I pay the accommodation rent?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text css=&#8221;&#8221;]<strong>Online booking:<\/strong><\/p>\n<ul>\n<li>If the booking is made more than 6 weeks before the rental period begins, a prepayment of 30% of the accommodation price and a 20 \u20ac service fee must be paid immediately at the time of booking.<\/li>\n<li>The final payment needs to be paid 28 days (4 weeks) before the start of the booking.<br \/>\nIf the booking is made less than 6 weeks before the start of the stay, the full amount of the booking must be paid immediately at the booking stage.<\/li>\n<\/ul>\n<p><strong>The booking made via sales service:<\/strong><\/p>\n<ul>\n<li>If the booking is made more than 6 weeks before the start of the booking, a prepayment of 30% of the price of the accommodation and a 20 \u20ac service fee must be paid within 14 days (2 weeks) after the booking.<\/li>\n<li>The balance of the final payment needs to be paid latest 28 days (4 weeks) before the start of the booking.<br \/>\nIf the booking is made less than 6 weeks before the start of the booking, the full amount of the booking must be paid no later than 28 days (4 weeks) before arrival.<\/li>\n<\/ul>\n<p>[\/vc_column_text]    <\/div>\n<\/div><\/div><div class=\"qode-accordion-holder clearfix qode-toggle qode-initial \">\n\t<h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        When may I cancel my reservation at no cost?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]You may cancel your reservation free of charge before the prepayment due date. Cancellations made thereafter will be charged a cancellation fee in accordance with <a href=\"https:\/\/syote.net\/en\/booking_terms\/\">our booking terms<\/a>.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        I have not received an invoice for my booking!    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]For online bookings, a booking confirmation with instructions and a possible final invoice will be sent automatically to the provided e-mail address immediately after booking. The paid sum will be mentioned in the attached invoice.\u00a0 If you pay the final invoice via the payment link in the email confirmation, you will receive a payment receipt immediately after payment.<\/p>\n<p>If the booking has been made through our sales service, we will send both the preliminary and final invoice to the e-mail address provided for the booking.<\/p>\n<p>Please also check:<\/p>\n<p>Is the email address correct?<br \/>\nIs there space in your email inbox?<br \/>\nHas our message gone directly to the spam folder?<\/p>\n<p>In case of doubt, please contact <a href=\"http:\/\/www.syote.net\/en\/contact_us\">our sales service<\/a>.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        I accidentally paid the booking invoice twice!    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Thank you, but please contact <a href=\"https:\/\/syote.net\/en\/contact_us\/\">our sales service<\/a> so we can agree on refund.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Where can I get the accommodation key?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]The keys to our accommodation are picked up from different places in the Sy\u00f6te area. The place depends on the accommodation you have booked. Please check the booking confirmation for detailed information.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        The accommodation is not clean or there is something broken by previous guests. What should I do?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Contact the property&#8217;s cleaning personelle for cleaning issues and the property&#8217;s caretaker for maintenance. You can find the contact details either with the booking confirmation you received or in the cottage folder at the property.[\/vc_column_text]    <\/div>\n<\/div><\/div><div class=\"qode-accordion-holder clearfix qode-toggle qode-initial \">\n\t<h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        I forgot to order bed linen \/ firewood \/ travel cot \/ high chair in advance. Can I add them to the reservation later?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Sure! Please contact <a href=\"https:\/\/syote.net\/en\/contact_us\/\">our sales service.<\/a>[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Something is missing from the accommodation. What needs to be done?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]First check the description of the property for what is included in the accommodation&#8217;s equipment.<br \/>\nIf the equipment does not comply with the description, please contact <a href=\"http:\/\/syote.net\/en\/contact_us\">our sales service<\/a>. The situation will be checked and corrected accordingly.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Does the accommodation have Wi-Fi?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]If the property has wireless internet access, this is mentioned in its description. Instructions for use and the password can be found in the cottage folder and \/ or on the bottom of the modem device.<\/p>\n<p>Connections shared via your own phone also work relatively well with different operators in Sy\u00f6te area.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        An accommodation belonging was broken during my stay. What should I do?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Please report this before departure to <a href=\"https:\/\/syote.net\/en\/contact_us\/\">our sales service<\/a>.<br \/>\nThe accommodation provided by us is privately owned, so the person booking the accommodation is obliged to compensate for the damage caused to the accommodation or its furniture.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Neighbors disturbed us. Whom should I report about the problem?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]If possible, contact the disturbing neighbor directly. If necessary, call the public emergency number.<br \/>\nSy\u00f6te Booking Centre has the right to terminate the rent immediately if, despite notice, the customer does not cease to cause disturbance to residents of the same or a neighboring property or otherwise violates the housing rules.[\/vc_column_text]    <\/div>\n<\/div><\/div><div class=\"qode-accordion-holder clearfix qode-toggle qode-initial \">\n\t<h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Where should I return the key?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]The key must be returned to the key pick-up point according the instructions.<\/p>\n<p>If you pick-up the key:<\/p>\n<ul>\n<li>from Sy\u00f6te Booking Centre \/ key box &#8211; return either to the office or to the key return box close to the office entrance<\/li>\n<li>from the accommodation&#8217;s key box &#8211; return to the same key box and change the box numbers to 0-0-0-0<\/li>\n<\/ul>\n<p>[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Why did I get an extra cleaning bill?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]In most of our accommodations, final cleaning is included in the price. However, that final cleaning does not include dishwashing or garbage removal. The dishes should be washed and placed in the cupboard, and the garbage should be taken to the outside garbage bin. If one of this has not been done, Sy\u00f6te Booking Centre has the right to charge an additional cleaning fee.<\/p>\n<p>In addition, we expect customers to leave the accommodation in normal housing condition, ie furniture and other equipment in place and intact. An additional cleaning invoice could be also sent if something has been intentionally or unintentionally messed up, for example by vomiting.[\/vc_column_text]    <\/div>\n<\/div><h4 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<span aria-hidden=\"true\" class=\"qode_icon_font_elegant icon_comment_alt \" ><\/span>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Where can I inquire about items left in the accommodation?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h4>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" style=\"background-image: url(); padding: 0px 73px 35px 60px\">\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Items found while final cleaning will be stored for 3 months. You can inquire about lost items from <a href=\"https:\/\/syote.net\/en\/contact_us\/\" target=\"_blank\" rel=\"noopener noreferrer\">our sales service<\/a>.[\/vc_column_text]    <\/div>\n<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_bottom=&#8221;40&#8243; css=&#8221;.vc_custom_1587495719935{padding-top: 1% !important;padding-bottom: 4% !important;}&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243; 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